SECLUSION AUTO – TERMS & CONDITIONS
Effective Date: 11/07/2026
Last Updated: 11/07/2026
1. INTRODUCTION
These Terms & Conditions govern the use of the Seclusion Auto website and all vehicle sourcing and concierge services provided by Seclusion Auto.
By accessing our website, contacting us or using our services, you confirm that you have read, understood and accepted these Terms & Conditions.
If you do not agree with these Terms & Conditions, you must not use our services.
---
2. ABOUT US
Seclusion Auto is a premium vehicle sourcing and automotive concierge service.
We assist customers with researching, sourcing, negotiating, coordinating and arranging the purchase, collection and delivery of vehicles based on individual customer requirements.
Seclusion Auto is a trading name of Seclusion UK.
Unless expressly stated otherwise, Seclusion Auto is not:
- A vehicle manufacturer
- A finance provider
- An insurer
- A warranty provider
- An independent mechanical inspection company
---
3. CUSTOMER RESPONSIBILITIES
Customers are responsible for ensuring all information provided is accurate, complete and up to date.
This includes but is not limited to:
- Full name
- Address
- Telephone number
- Email address
- Budget
- Vehicle requirements
- Delivery requirements
- Deadlines
Seclusion Auto accepts no responsibility for delays, additional costs or losses resulting from incorrect information supplied by the customer.
---
4. OUR SERVICE
Our standard process is:
1. Customer enquiry.
2. Collection of vehicle requirements.
3. Vehicle research and sourcing.
4. Presentation of suitable options.
5. Customer approval of a chosen vehicle.
6. Customer signs the Vehicle Sourcing Agreement.
7. Invoice issued.
8. Payment received.
9. Vehicle purchased.
10. Collection or delivery arranged.
Seclusion Auto reserves the right to modify this process where reasonably necessary.
---
5. SERVICE COMMITMENT FEE
Where applicable, Seclusion Auto may require a Service Commitment Fee before commencing work.
The purpose of this fee is to protect the time, administration and resources required to source suitable vehicles.
Any applicable fee, together with the conditions relating to that fee, will be explained before payment is requested.
---
6. PAYMENTS
Customers should only sign agreements when they are ready and able to proceed immediately.
Invoices will always be issued before payment is requested.
Seclusion Auto reserves the right to verify payments before purchasing any vehicle.
Where fraud, suspicious activity or payment irregularities are identified, Seclusion Auto reserves the right to delay or refuse service.
---
7. IDENTITY VERIFICATION
Seclusion Auto reserves the right to request proof of identity, proof of address and any other documentation reasonably required before accepting payment or completing a transaction.
Failure to provide satisfactory verification may result in services being delayed, suspended or cancelled.
---
8. VEHICLE AVAILABILITY
All vehicles are supplied by independent third-party sellers.
Vehicle availability may change at any time.
Seclusion Auto cannot guarantee that a vehicle will remain available until it has been successfully secured.
If a vehicle becomes unavailable before purchase, customers may choose either:
- An alternative vehicle search; or
- A refund where applicable under the agreed terms of the transaction.
---
9. PRICING
Seclusion Auto operates using an all-inclusive pricing model.
Customers will always be informed of the final total price before proceeding.
The final price may include charges for:
- Vehicle sourcing
- Research
- Negotiation
- Administration
- Coordination
- Concierge services
- Delivery arrangements
No additional charges will be added after agreement without the customer's consent.
---
10. VEHICLE CHECKS
Seclusion Auto performs reasonable checks using information available at the time.
These checks may include:
- MOT history
- Service history
- Mileage verification
- Finance checks
- Ownership history
- Seller verification
- Accident history where available
Seclusion Auto cannot guarantee information that has been hidden, falsified or was not reasonably discoverable during the sourcing process.
---
11. DELIVERY & COLLECTION
Delivery fees vary depending upon location.
Vehicles will only be delivered where road conditions are considered reasonably safe.
Customers outside the delivery area may be asked to collect from an agreed location.
Customers requiring additional time should notify Seclusion Auto as early as possible.
Where no notice is given and the customer fails to attend the agreed collection time, Seclusion Auto may rearrange collection.
---
12. OWNERSHIP
For the purposes of Seclusion Auto's service, the transaction is considered complete once the customer has physically received and accepted the vehicle in accordance with the agreed arrangements.
---
13. AFTER PURCHASE
Following completion of the service, Seclusion Auto accepts no responsibility for:
- Future mechanical failures
- Wear and tear
- Servicing
- Maintenance
- Insurance
- Vehicle taxation
- Customer misuse
- Damage occurring after acceptance
- Events beyond our reasonable control
Nothing within these Terms removes any statutory rights available under applicable UK consumer law.
---
14. THIRD-PARTY SERVICES
Where requested by the customer, Seclusion Auto may arrange optional third-party services including transportation, modifications or detailing.
Responsibility for such services remains with the independent provider carrying out the work.
---
15. CUSTOMER CONDUCT
Customers are expected to behave respectfully towards staff.
Abusive, threatening, discriminatory or harassing behaviour may result in warnings being issued.
Where such behaviour continues, Seclusion Auto reserves the right to refuse or terminate its services.
---
16. RIGHT TO REFUSE SERVICE
Seclusion Auto reserves the right to refuse, suspend or terminate services where it reasonably believes that continuing would be unlawful, unsafe, fraudulent, abusive or otherwise not in the legitimate interests of the business or its customers.
---
17. CIRCUMVENTING SECLUSION AUTO
Customers must not attempt to bypass Seclusion Auto by directly contacting sellers introduced through Seclusion Auto for the purpose of avoiding our services.
Where this occurs, Seclusion Auto reserves the right to retain any applicable agreed fees and refuse future services.
---
18. COMMUNICATIONS
Seclusion Auto may retain:
- Agreements
- Invoices
- Emails
- Payment confirmations
- Operational records
- Customer communications
Customers remain responsible for checking their inbox, junk and spam folders.
---
19. WEBSITE INFORMATION
Whilst every reasonable effort is made to ensure information published on this website is accurate, errors, omissions and typographical mistakes may occasionally occur.
Seclusion Auto reserves the right to correct or update website content without prior notice.
---
20. INTELLECTUAL PROPERTY
All branding, logos, graphics, website content, written material, documents and other intellectual property remain the property of Seclusion UK unless otherwise stated.
No material may be copied, reproduced or distributed without prior written permission.
---
21. LIMITATION OF LIABILITY
Seclusion Auto will always act honestly, professionally and take reasonable care in providing its services.
To the extent permitted by law, Seclusion Auto shall not be liable for losses arising from circumstances beyond its reasonable control, including but not limited to:
- Actions of independent third-party sellers
- Hidden or inaccurate information
- Vehicle availability
- Vehicle price changes
- Customer negligence
- Technical failures
- Internet outages
- Severe weather
- Traffic incidents
- Government action
- Industrial action
- Other unforeseen events beyond our reasonable control
---
22. FORCE MAJEURE
Seclusion Auto shall not be liable for delays or failures caused by events beyond its reasonable control.
Where possible, reasonable efforts will be made to minimise disruption.
---
23. PAYMENT REVERSALS
Where any payment is reversed, cancelled, recalled or identified as fraudulent, Seclusion Auto reserves the right to suspend services and pursue recovery of any losses through appropriate legal means where applicable.
---
24. NO PARTNERSHIP
Nothing contained within these Terms creates any partnership, employment relationship, agency or joint venture between Seclusion Auto and any third-party seller or service provider.
---
25. ENTIRE AGREEMENT
These Terms & Conditions, together with any signed Vehicle Sourcing Agreement, invoice and written communications issued by Seclusion Auto, constitute the entire agreement between Seclusion Auto and the customer unless otherwise agreed in writing.
---
26. ELECTRONIC SIGNATURES
Electronic signatures and digitally accepted agreements shall have the same legal effect as handwritten signatures where recognised by applicable law.
---
27. SEVERABILITY
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
---
28. NO WAIVER
Failure by Seclusion Auto to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision or any other provision.
---
29. CHANGES TO THESE TERMS
Seclusion Auto reserves the right to amend these Terms & Conditions at any time.
Updated versions become effective once published on the website.
---
30. GOVERNING LAW
These Terms & Conditions shall be governed by the laws of England and Wales.
Any dispute arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the courts of England and Wales.
---
31. CONTACT INFORMATION
Business Name: Seclusion Auto
Trading Name Of: Seclusion UK
Email: ceo@seclusionauto.com
Telephone:+44 7586 662554
+44 7586 662570
Opening Hours: [Insert Opening Hours]